Refund policy

 

At USFRIPE, we promise to offer high-quality products and outstanding service to our customers. Please take a moment to understand our purchasing as well as returns and refund policies detailed below:

Purchase Policy:

When you buy something from USFRIPE, you're agreeing to follow these rules:

Product Description Review:

It's essential to thoroughly review the product details before finalizing your purchase. This ensures you have all the necessary information about the item you're purchasing, including the estimated dispatch timeframe and the grading category for your items.

Because our products consist of secondhand items, there might be a grading difference of 5-10%. We suggest washing the items to enhance their chances of selling well.

Return Policy

Eligibility for Returns

Timeframe: Returns must be communicated within 5 working days of receiving the parcel.

Product Condition: Returns are accepted only for the full quantity of the order. Partial returns are not permitted. For example, if you ordered 50 sweatshirts, all 50 must be returned.

Non-refundable Items: Items marked as Grade B/C/D cannot be returned for a refund.

Proof of Purchase: Customers must provide the order number and a clear, valid reason for requesting a return.

Initiating a Return: To initiate a return, please contact our customer service team at usfripeeurope@gmail.com, providing your order number and the reason for your return. Returns will be accepted at our discretion.

Return Shipping: We regret to inform you that we are unable to reimburse shipping costs for returns. The return shipping is the responsibility of the customer.

Return Address: Please direct your returns to our warehouse in the FRANCE:

 

US FRIPE WHOLESALE
8 Rue de Watterzelle

62126 Wimille

France

 

After your return is processed, you will receive store credit for the returned items.

Exchanges

Before Processing: If you wish to exchange items, email usfripeeurope@gmail.com

 with your order details and the items you would like to exchange. Our customer service team will assist in processing the exchange and calculating any price differences for new items.

After Dispatch: We do not accept exchanges after an order has been dispatched or once you have received your parcels. If you would like to exchange items, you will have to initiate a return process with us.

Damaged or Defective Items

If your order contains damaged or defective items, please email us with photos of the items and a description of the damage. Once verified, you can choose to have the items replaced (with shipping covered by us) or receive a partial refund for the damaged items. Refunds are processed after verification and may take 5–7 business days.

Consumer Protection Laws

Please note that USFRIPE operates exclusively with businesses, including limited companies and sole traders active on platforms like eBay or Depop. As such, all transactions are classified as business-to-business (B2B) and are not subject to consumer protection laws.

Customer Support

For any questions or concerns, please contact us at usfripeeurope@gmail.com

. We’re here to assist you.

We are available from Mon-Fri, 09.00 to 17.00 (CET)